How do I start a return?Updated 8 months ago

To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return. 

We'll process your return within two weeks and issue a store credit, or exchange. If you have any questions, please reach out to our customer service team through your account. Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused. 

• If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided. You may be eligible for store credit if the original incorrect item is returned unopened and undamaged.
• We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it. This satisfaction guarantee clause only applies if the product has not been entirely used, and is returned with no less than ½ of its original volume.
• If we made a mistake and shipped you and incorrect item, please contact us and we will provide you with a free shipping label and will ship you the correct item in return; along with a gift for your troubles.
• Once an order has been placed and confirmed, it cannot be cancelled or refunded if the customer has already purchased the items elsewhere or has forgotten that they have the items at home. It is the customer's responsibility to carefully review their order before placing it to ensure that they do not already possess the items or have purchased them from another source.
  We reserve the right to refuse any refund or cancellation request that we believe is fraudulent or in violation of our terms and conditions.
  By placing an order on our website, you agree to abide by these cancellation and refund policies.

Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.